Success stories:
Implementation of Management Systems
Power Utility in the US and Latam (Brazil)
Quanam provided services for the upgrade of Oracle Customer Care &
Billing from version 1.5 to version 2.2.
The main challenges were related to technical aspects, since the original version had significant differences both at the Oracle Utilities Framework level and at CC&B itself.
Key features of the organization
Key features of the organization
Power Utility in South America
The project aimed to enhance UTE's Commercial area by implementing Oracle Customer Care & Billing. This initiative focused on boosting service effectiveness and efficiency. Key objectives included improving customer service quality, simplifying user operations, streamlining processes, and equipping the organization with tools for resilience. The project also sought to reduce operational and maintenance costs.
The scope of the project included customer management (contracting, new supplies, claims, sales and marketing), meter reading, billing, payments and debt management; as well as the integral management of the field work carried out both by UTE personnel and by contractors.
Within the project, activities were carried out by functional areas (process design and functional design of the solution) and the configuration (parameterization) of the solutions and the construction of extensions to the base packages (development of GAPs, interfaces, operational reports, analytical reports, etc.) were delivered.
The project involved the development of 500 GAPs, 110 interfaces, 100 operational reports and 12 datamarts.
At Quanam, we are committed to the success of utilities companies.
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