Data Centre Management

These services apply to a Data Centre’s technological infrastructure, servers´ platforms/environment, networking, logic security and IP telephone services, which include, among others: operation systems, data bases, base software and other related services (email, application servers, proxy, activity/performance monitors/optimizers, protocols, antivirus, identity services, among others ).

It basically includes:

• Professional hot-desk (assistance, management, and solution of queries and events).
• Corrective and evolutive Maintenance
• Component’s configuration management.
• Installation and migration to new environments and/or components.
• Infrastructure components’ monitoring centre.
• Event analysis to implement corrective measures (continuous improvement process).
• Analysis of vegetative or planned growth, and incorporation of new technology.
• Service Agreement (SLA)
• Full or part time coverage (7x24)

This service refers to moving an existing Data Centre to a new site or creating a new one there.

A project includes the following phases:

• Initial data gathering and diagnosis: Keeping record of an existing or new Data Centre’s technological infrastructure’s configuration, including all the environments (production, development, approval, contingency, among others) , and all kinds of platforms.
• New Data Centre design: Data Centre’s configuration suggestions, and requirements.
• Master Plan: Defined configuration implantation strategy.
• Migration: Actual implantation of a new Data Centre, according to a Master Plan.

All repetitive tasks executed by the Data Centre are included, for instance:

• Process orchestration
• Material and logical printing processes, including electronically delivered documents, such as emails, SMS, among others.
• Information exchange.
• Backup systems and information recuperation.
• Moving applications’ versions among existing environments: development, testing/approval, training, production, contingency.
• Contingency environment authorization process and return to production mode.

Our services include:

• Advice on selection of automation tool, definition of policies, and rationalization of a Data Centre’s operation.
• Processes’ implementation in a selected automation tool.
• Administration, support and operation of automated processes.

Our services include:

• Diagnosis of existing configuration.
• Consolidated configuration suggestion, consolidation plan included.
• Consolidation/migration of services/applications to new servers’ configuration, according to a defined plan.
• Support and administration of consolidated environments.

Our services include:

• Diagnosis of existing configuration.
• Consolidated configuration suggestion, consolidation plan included.
• Database consolidation/migration to a new configuration according to a defined plan.
• Support and administration of consolidated environments.

This service refers to all Information management (either structured or not) kept in a Data Centre:

• Backup and recuperation plan/policy:

• • Analysis and advice on best practices and tools.
  • Implantation of a defined policy.
  • Automation, management, support and operation.

• Historic information safeguarding, and recuperation policy, idem previous item
• Exchange/transfer
• Data cleansing
• Analytics, Big Data

We offer a range of services within a reasonable security level:

• Telecommunications/Security component’s configuration.
• Perimeter defence, and intruder detection
• Cryptographic solutions (including digital signature), PKI (Public Key Infraestructure) design and implementation.
• Ethical hacking, internal and external penetrating testing (IPI and IPE)
• Advice on secure communication solutions.
• Security strategies’ planning and design.
• Security level diagnosis (gap analysis) and risk analysis.
• Advice and implementation of security standards, and good practices (ISO 27000, Cobit, etc.).
• Implementation of Information Security Management Systems (ISMS) according to ISO 27000.
• Drawing security policies and standards.
• CyberSecurity Strategies.

Design, implementation and maintenance of operational continuity solutions (also known as contingency solutions):

• Analysis/revision of existing plans, and suggestions to improve recuperation plans of IT support, business processes, and potential crisis plans.
• Design and implementation of operational continuity solutions according to ISO 22301:
  • Design a solution’s detection and activation processes (call tree implementation).
  • Design and implementation of potential crisis management plans to recuperate business and IT support.
  • Definition of response equipment structure to support the previously describe plans.
  • Identification of all kinds of resources required to cater for the plans mentioned in the previous item.

• Design of a management system for an operational continuity solution, according to ISO 22313.
• Design, administration, support and operation of contingency environments.
• Operational processes’ automation to trigger contingency plans or return to normal.

This service includes tasks such as design, implementation, analysis and evaluation.

• Design and implementation of:

• • Design and implementation methodological guidelines for business/IT strategic planning.
  • IT strategic planning.
  • IT cost systems.
  • Planes de sistemas.
  • Systems’ plans. IT monitoring systems (from a business and IT point of view). 
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  • Methodology for service agreement management (SLAs) and their negotiation.
  • IT outsourcing.

• Design and implementation of support systems to help decision-making.
• Gap analysis and Cobit implementation.
• A methodology’s design and implementation for operational and IT risks management (according to COSO II).
• IT environment evaluation at complex installations.