Skip to main content

INDUSTRY

Telecommunications

Headcount

+6,000
employees

Location

Montevideo,
Uruguay

Challenge

Managing external plant operations required coordinating thousands of daily service orders and hundreds of field crews across the country. 

Manual planning and fragmented systems limited real-time visibility, slowed dispatch decisions, and constrained the organization’s ability to optimize resources at national scale.

Solution

An Odoo-based Field Services platform was implemented and integrated with an advanced planning and route optimization engine. 

The platform automates resource scheduling and task dispatch while capturing execution data in real time. By integrating commercial systems and mobile applications, it established a unified operational backbone for field workforce management. 

3.000

+

Service orders automatically scheduled per day

400

+

Field crews coordinated nationwide

1

Integrated optimization platform

Benefits

The value behind the solution

Operational efficiency at scale

Automated scheduling improves workforce productivity and resource utilization. 

Optimized routing
and reduced travel 

Intelligent route planning minimizes transit time and enhances service responsiveness. 

Real-time operational control 

Live execution data strengthens monitoring, performance management, and decision-making. 

Testimony

The solution significantly improved field task planning and execution, optimizing resources and providing real-time information for decision-making.

Cristina Fernández
Architecture and Organizational Effectiveness Manager at ANTEL

Ready to take
the next step?

Start your journey
More success stories

Leave a Reply